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Client support

Support Centre

 Find the right channel for your situation, from active security incidents to a billing questions. Our expert teams and client portals are accessible below. 

Experiencing an active cyber incident right now?

Call our emergency line immediately for a direct response.

+44 (0) 20 7509 2089 Emergency IR →
Get to the right team

Find your support channel

Different situations need different responses. Select the option that matches your situation to reach the right specialist team with the right level of urgency.

Active Incident

You're under attack right now

Breach suspected? Systems down?Ransomware spreading? Contact our 24/7 emergency line for response support from an NCSC-assured Cyber Incident Response provider.
Call the 24/7 emergency line +44 (0) 20 7509 2089
Emergency Incident Response What to expect and how we respond
MDR/SOC Clients

You're an active MDR or IR Retainer client

For questions about monitoring, an alert you've received, service configuration and beyond, our SOC and portal are the primary channels.
My Cyber Dashboard View alerts, reports and incident history
The Cyber Dashboard Your full security management portal
Support Portal Log and track service requests
General Enquiries

You have a general question or request

For billing queries, new project scoping, account changes, or any non-urgent technical questions about your services.

Email our team hello@csacyber.com
Submit a support ticket Track progress on your request
Client Portals

Access your client environment

Through our client portals, you get direct access to service data, active alerts, reports, and support requests, available 24/7 without needing to contact the team. 

My Cyber Dashboard

Access a personalised overview of your cyber security status, view key metrics, and monitor ongoing protection activities in one place.

LOGIN TO PLATFORM

The Cyber Dashboard

Manage your cyber security services, review detailed reports, and interact with advanced tools to strengthen your organisation's defences.

LOGIN TO PLATFORM

Customer Portal

Request help, track support tickets, and communicate with our expert team to resolve any cyber security issues quickly and efficiently.

LOGIN TO PLATFORM
Get in touch

Office locations and direct contacts

London

Client meetings, business development

5 Hatfields,
London,
SE1 9PG
0300 303 4691
hello@csacyber.com

Gloucester

Primary operations centre, Security Operations Centre

Unit 11, Wheatstone Court
Waterwells Business Park
Gloucester, GL2 2AQ

+44(0) 300 303 4691
hello@csacyber.com

Plano, Texas

US operations and client support

 6010 W. Spring Creek Pkwy
Plano, Texas
75024 

+1 469 750 1695
hello@csacyber.com
Other Services

Proactive services to reduce your support needs

 Most support requests originate from incidents, vulnerabilities, or readiness gaps that could have been found earlier. These services address root causes:

Penetration Testing

Find your vulnerabilities before attackers do. Expert-led testing across networks, applications, cloud, and infrastructure.

Learn more

Incident Response

Pre-arrange your emergency response capability. Signed agreements, pre-agreed SLAs, and a team that already knows your environment.

Learn more

Tabletop & live-range exercises

Test your team's response before a real incident reveals its limits.

Learn more