--- title: Support Centre description: Access 24/7 technical support and managed security services for your enterprise. Stay secure with our SOC monitoring, incident response, and expert assistance. --- [Skip to content](https://csacyber.com/support#main-content) [![CSA Cyber - Cyber Security Solutions to Protect your People](https://csacyber.com/hs-fs/hubfs/CSA%20Cyber%20Logo%20FNL_Full%20Logo.png?width=300&height=108&name=CSA%20Cyber%20Logo%20FNL_Full%20Logo.png "CSA Cyber - Cyber Security Solutions to Protect your People")](https://csacyber.com/?hsLang=en) - Services - [Offensive Security Services](https://csacyber.com/offensive-security-services) - [Penetration Testing](https://csacyber.com/penetration-testing) - [Red Teaming and attack simulations](https://csacyber.com/offensive-security-services#red-teaming) - [Continuous testing](https://csacyber.com/offensive-security-services#continuous-assurance) - [Managed offensive security](https://csacyber.com/offensive-security-services#managed-offensive) - [Consultancy Services](https://csacyber.com/cyber-consultancy-services) - [Frameworks & assessments](https://csacyber.com/cyber-consultancy-services/frameworks-and-assessments) - [Data protection](https://csacyber.com/cyber-consultancy-services#data-protection) - [Virtual leadership](https://csacyber.com/cyber-consultancy-services#virtual-leadership) - [Technical security consulting](https://csacyber.com/cyber-consultancy-services#technical-consultancy) - [Governance, Risk & Compliance (GRC)](https://csacyber.com/cyber-consultancy-services/governance-risk-and-compliance-services) - [Extended Managed Security Services](https://csacyber.com/extended-managed-security-services) - [Microsoft Sentinel SIEM](https://csacyber.com/extended-managed-security-services#microsoft-sentinel) - [SOC services](https://csacyber.com/extended-managed-security-services#soc-services) - [SentinelOne Endpoint Detection & Response (EDR)](https://csacyber.com/extended-managed-security-services#cyber-helpdesk) - [Incident Response Services](https://csacyber.com/incident-response-services) - [Emergency Incident Response](https://csacyber.com/urgent/emergency-incident-response) - [Incident Response Retainer](https://csacyber.com/incident-response-services) - [Cyber Incident Readiness & Response Planning](https://csacyber.com/incident-response-services) - [Tabletop Exercises & Live-Range Engagements](https://csacyber.com/incident-response-services) - [Specialist Security Services](https://csacyber.com/specialist-services) - [AI Security](https://csacyber.com/cyber-services-for-ai) - [Operational Technology (OT)](https://csacyber.com/specialist-services#operational-technology) - [Cyber security for Private Equity](https://csacyber.com/specialist-services#mergers-and-acquisitions) - [Cyber training and education](https://csacyber.com/specialist-services#training-and-education) - [Virtual leadership](https://csacyber.com/specialist-services#leadership) - [Cyber Technologies](https://csacyber.com/cyber-technologies) - [SentinelOne Endpoint Detection & Response (EDR)](https://csacyber.com/cyber-technologies#sentinelone) - [AppGuard Endpoint & Server Zero Trust Protection](https://csacyber.com/cyber-technologies#appguard) - [Qualys Vulnerability Management as a Service (VMaaS)](https://csacyber.com/cyber-technologies#qualys-vmaas) - [Lookout Mobile Device Protection](https://csacyber.com/cyber-technologies#lookout) - [ThreatER DNS Protection](https://csacyber.com/cyber-technologies#threater-dns) - [Cyber Security Awareness & Training platform](https://csacyber.com/cyber-technologies#boxphish) - [About](https://csacyber.com/about-us) - [Careers](https://csacyber.com/careers) - [Certifications](https://csacyber.com/certifications-and-awards) - [Blog](https://csacyber.com/blog) - [Support Centre](https://csacyber.com/support) - Resources - [Case Studies](https://csacyber.com/case-studies) - [Downloads & Reports](https://csacyber.com/downloads-and-reports) - [Webinars](https://csacyber.com/webinars) - [Partners](https://csacyber.com/partners) - [Cyber Bundles (IT MSPs)](https://csacyber.com/cyber-bundles) - [Contact](https://csacyber.com/contact-us) - Search Search Search ###### Client support # Support Centre  Find the right channel for your situation, from active security incidents to a billing questions. Our expert teams and client portals are accessible below.  Experiencing an active cyber incident right now? Call our emergency line immediately for a direct response. +44 (0) 20 7509 2089 [Emergency IR →](https://csacyber.com/urgent/emergency-incident-response?hsLang=en) ###### Get to the right team ### Find your support channel Different situations need different responses. Select the option that matches your situation to reach the right specialist team with the right level of urgency. Active Incident ### You're under attack right now Breach suspected? Systems down?Ransomware spreading? Contact our 24/7 emergency line for response support from an NCSC-assured Cyber Incident Response provider. [Call the 24/7 emergency line +44 (0) 20 7509 2089](tel:+4402075092089) [Emergency Incident Response What to expect and how we respond](https://csacyber.com/urgent/emergency-incident-response?hsLang=en) Existing Clients ### You're an active client For questions about monitoring, an alert you've received, service configuration and beyond, our customer portals are the primary channels. [My Cyber Dashboard View alerts, reports and incident history](https://mycyberdashboard.com/) [The Cyber Dashboard Your full security management portal](https://secure.thecyberdashboard.com/login/home) [Support Portal Log and track service requests](https://cybersec.haloitsm.com/portal/) General Enquiries ### You have a general question or request For billing queries, new project scoping, account changes, or any non-urgent technical questions about your services. [Email our team hello@csacyber.com](mailto:hello@csacyber.com) [Submit a support ticket Track progress on your request](mailto:hello@csacyber.com) ###### Client Portals ### Access your client environment Through our client portals, you get direct access to service data, active alerts, reports, and support requests, available 24/7 without needing to contact the team.  OFFENSIVE SECURITY \`\` ## My Cyber Dashboard Access a personalised overview of your cyber security status, view key metrics, and monitor ongoing protection activities in one place. [LOGIN TO PLATFORM](https://mycyberdashboard.eu.auth0.com/u/login) OFFENSIVE SECURITY \`\` ## The Cyber Dashboard Manage your cyber security services, review detailed reports, and interact with advanced tools to strengthen your organisation's defences. [LOGIN TO PLATFORM](https://secure.thecyberdashboard.com/login/home) MANAGED SECURITY \`\` ## Customer Portal Request help, track support tickets, and communicate with our expert team to resolve any cyber security issues quickly and efficiently. [LOGIN TO PLATFORM](https://cybersec.haloitsm.com/auth/Account/Login) ###### Get in touch ### Office locations and direct contacts ### London Client meetings, business development --- 5 Hatfields, London, SE1 9PG [+44(0) 300 303 4691](tel:+443003034691) [hello@csacyber.com](mailto:hello@csacyber.com) ### Gloucester Primary operations centre, Security Operations Centre --- Unit 11, Wheatstone Court Waterwells Business Park Gloucester, GL2 2AQ [+44(0) 300 303 4691](tel:+443003034691) [hello@csacyber.com](mailto:hello@csacyber.com) ### Plano, Texas US operations and client support ---  6010 W. Spring Creek Pkwy Plano, Texas 75024  [+1 (469) 750-1695](tel:+14697501695) [hello@csacyber.com](mailto:hello@csacyber.com) ###### Other Services ### Proactive services to reduce your support needs  Most support requests originate from incidents, vulnerabilities, or readiness gaps that could have been found earlier. These services address root causes: ### Penetration Testing Find your vulnerabilities before attackers do. Expert-led testing across networks, applications, cloud, and infrastructure. ### Incident Response Pre-arrange your emergency response capability. Signed agreements, pre-agreed SLAs, and a team that already knows your environment. [Learn more](https://csacyber.com/incident-response?hsLang=en) ### Tabletop & live-range exercises Test your team's response before a real incident reveals its limits. [Learn more](https://csacyber.com/tabletop-exercises-live-range-engagements?hsLang=en) [![CSA Cyber Logo FNL_Full Logo](https://csacyber.com/hs-fs/hubfs/CSA%20Cyber%20Logo%20FNL_Full%20Logo.png?width=3463&height=1248&name=CSA%20Cyber%20Logo%20FNL_Full%20Logo.png "CSA Cyber Logo FNL_Full Logo")](https://csacyber.com/?hsLang=en) Established in 2013, Cyber Security Associates Limited trading as CSA Cyber provides cyber consultancy and cyber managed services which help to detect, protect and educate against the ever-changing cyber threat. We have built our team from a foundation of Government (ex-Military) and Commercially experienced specialists all holding current and relevant cyber certifications. Today our core services are based around a 24/7 Security Operations Centre (SOC) based in Gloucester. #### News & Resources - [Blog](https://csacyber.com/blog) - [Case Studies](https://csacyber.com/case-studies) - [Downloads & Reports](https://csacyber.com/downloads-and-reports) - [Webinars](https://csacyber.com/webinars) - [Careers](https://csacyber.com/careers) - [Cyber Bundles (IT MSPs)](https://csacyber.com/cyber-bundles) #### Quick Links - [About Us](https://csacyber.com/about-us) - [Certifications](https://csacyber.com/certifications-and-awards) - [Our Parent Company](https://www.fluidone.com) - [Partners](https://csacyber.com/partners) - [Contact Us](https://csacyber.com/contact-us) - [Anti Bribery Policy](https://csacyber.com/hubfs/CSAAnti-BriberyPolicy.pdf) - [Complaints Policy](https://csacyber.com/hubfs/CSAComplaintsPolicy.pdf) - [Corporate Social Responsibility Policy](https://csacyber.com/hubfs/CSACorporateSocialResponsibilityPolicy.pdf) - [Slavery and Human Trafficking Statement](https://csacyber.com/hubfs/CSASlaveryandHumanTraffickingStatement.pdf) - [NCSC CHECK Status Verification](https://www.ncsc.gov.uk/organisation/csa-cyber/check-penetration-testing) - [CREST Approved Certification Verification](https://www.crest-approved.org/member_companies/csa-cyber/) #### Contact Information **United Kingdom - London** Cyber Security Associates Ltd 5 Hatfields, London, SE1 9PG   **United Kingdom - Gloucester** Cyber Security Associates Ltd Unit 11, Wheatstone Court, Waterwells Business Park, GL2 2AQ   **Phone:** [+44(0) 300 303 4691](tel:03003034691) **Email:** [hello@csacyber.com](mailto:hello@csacyber.com)   **United States of America** Cyber Security Associates Inc. 6010 W. Spring Creek Pkwy, Plano, Texas, 75024   **Phone:** [+1 469 750 1695](tel:14697501695)  **Email:** [hello@csacyber.com](mailto:hello@csacyber.com)   [![trust-pilot](https://csacyber.com/hs-fs/hubfs/trust-pilot.png?width=178&height=104&name=trust-pilot.png)](https://uk.trustpilot.com/review/csa.limited)   --- - [Website Terms of Use](https://csacyber.com/website-terms-of-use) - [Website Privacy Policy](https://csacyber.com/privacy-notice) - [Website Cookie Policy](https://csacyber.com/cookie-policy) Copyright 2026. Cyber Security Associates Ltd [Follow us on Facebook](https://www.facebook.com/CSALIMITED/) [Follow us on LinkedIn](https://www.linkedin.com/company/csa-cyber/) [Follow us on Twitter](https://twitter.com/cybersecurityis) [Follow us on Facebook](https://www.youtube.com/@cybersecurityassociateslim) [Follow us on Facebook](https://www.instagram.com/cybersecurityassociates)